PENTINGNYA KARYAWAN DALAM PEMBENTUKAN KEPERCAYAAN KONSUMEN TERHADAP PERUSAHAAN JASA: (Suatu kajian dan Proposisi)

Employee has important role in gaining success for the organization. Successful organization that is able to fulfill the consumer expectation. The Question ofhow consumer trusting all their expectation to the service organization still remains as an interesting question to be answered. Various previ...

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Bibliographic Details
Main Authors: S. Pantja Djati, Erna Ferrinadewi
Format: Article
Language:English
Published: Petra Christian University 2004-01-01
Series:Jurnal Manajemen dan Wirausaha
Subjects:
Online Access:http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/16142