Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction
<p class="AbsKeyBibli">This study was undertaken to measure the relationship between service quality, customer satisfaction and behavioral intentions. A survey method was employed to collect data from customers who received treatments at army medical organizations in Malaysia. The ou...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitas Islam Negeri Syarif Hidayatullah Jakarta
2017-07-01
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| Series: | Etikonomi |
| Subjects: | |
| Online Access: | http://journal.uinjkt.ac.id/index.php/etikonomi/article/view/5537 |