Customer Satisfaction, Revisit Intention and Promoting Ferry Transportation

This study aims to prove the research model about the relationship between customer satisfaction, revisit intention and words of mouth. The literature review used begins with marketing management, then the dynamics between the variables raised. The research method chosen is a quantitative approach;...

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Bibliographic Details
Main Authors: Hafiludin Usman, Andhik Kanitra, Anita Maharani
Format: Article
Published: Professional Muda Cendekia Publishing 2020-09-01
Series:Journal of Business and Management Review
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