ANTECEDENTS OF CUSTOMER SATISFACTION IN FOOD SERVICE BUSINESS (A REVIEW)

This study presents literature review relating to antecedents of customer satisfaction in food service business. The review is based on literatures about customer satisfaction in food service related business that have been published in peer reviewed journals in the period from 2012 to 2016. A total...

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Bibliographic Details
Main Authors: Rafael Modestus Ziku, Liesiana Kurniawati, Febi Marice Erni Utan, Adrianus Nabung
Format: Article
Language:English
Published: Politeknik Negeri Bali 2019-06-01
Series:International Journal of Applied Sciences in Tourism and Events
Online Access:http://ojs.pnb.ac.id/index.php/IJASTE/article/view/1364