The Influence of TQM on Organizational Commitment, Organizational Citizenship Behaviours, and Individual Performance

The main aim of this research is to analyze if the adoption of Total Quality Management (TQM) principles is really associated with more favor-able attitudes from collaborators in organiza-tions, specifcally in Higher Education. Empirical data were collected through a questionnaire ap-plied to 82 fac...

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Bibliographic Details
Main Authors: Vera CARLOS, Luis MENDES, Luis LOURENÇO
Format: Article
Language:English
Published: Babes Bolyai University 2014-12-01
Series:Transylvanian Review of Administrative Sciences
Subjects:
Online Access:https://rtsa.ro/tras/index.php/tras/article/view/416