The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics
This paper deals with soft skills training in the hospitality industry during the pandemic of Covid - 19. Based on the semi-structured interviews with hotel and front office managers, the main topics of communication with clients and their issues were identified, and the insufficiencies in employee...
Main Authors: | , |
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Format: | Article |
Language: | English |
Published: |
UIKTEN
2021-05-01
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Series: | TEM Journal |
Subjects: | |
Online Access: | http://www.temjournal.com/content/102/TEMJournalMay2021_517_521.pdf |