The Perception of Soft Skills and Their Training at Hotel Front – Office in Connection to CoVid-19 Pandemics

This paper deals with soft skills training in the hospitality industry during the pandemic of Covid - 19. Based on the semi-structured interviews with hotel and front office managers, the main topics of communication with clients and their issues were identified, and the insufficiencies in employee...

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Bibliographic Details
Main Authors: Stepan Chalupa, Karel Chadt
Format: Article
Language:English
Published: UIKTEN 2021-05-01
Series:TEM Journal
Subjects:
Online Access:http://www.temjournal.com/content/102/TEMJournalMay2021_517_521.pdf