Model Pengukuran Tingkat Kepuasan Masyarakat Terhadap Penggunaan Jasa Transportasi Online di Wilayah Cirebon dengan Metode Fuzzy Servqual

Online transportation responds to people's needs in relation to public transport. Online transportation, which in this context is Grab and Go-Jek, is an alternative that is favored by many people, especially in the Cirebon area. This study aims to measure the level of service satisfaction recei...

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Bibliographic Details
Main Authors: Nursaka Putra, Ilwan Syafrinal, Marsani Asfi
Format: Article
Language:English
Published: Institut Teknologi Sepuluh Nopember Surabaya 2020-12-01
Series:Jurnal Sosial Humaniora
Subjects:
gap
Online Access:http://iptek.its.ac.id/index.php/jsh/article/view/7978/5263