Service quality gap analysis in Indian Public Sector Banks
The banking sector in India has made remarkable progress ever since the economic reforms were introduced in the year 1991. New private sector banks have brought the necessary competition into the banking industry and spearheaded the movement towards higher utilization of technology, improved cus...
Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Srusti Academy of Management
2012-06-01
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Series: | Srusti Management Review |
Subjects: | |
Online Access: | http://www.srustimanagementreview.ac.in/paperfile/750102331_Service%20quality%20gap%20analysis%20in%20Indian%20Public%20-Manish%20Yadav,%20Dr%20Rohan%20Rai%20&%20Dr%20Alok%20Kumar%20Rai-Vol.%20-%20V%20%20%20Issue%20I%20%20%20Jan%202012.pdf |