Determining Priority Service of Yogyakarta Adisutjipto Airport Using Servqual Method and Kano Model

Determining Priority Service of Yogyakarta Adisutjipto Airport Using Servqual Method and Kano Model

Nowadays, airports are expected to be operated as a self-service organisation that provides efficient and high-quality services. Since the satisfaction of passengers is essential for airport’s operators, the efforts to provide better services for passengers become a concern for airport’s operators b...

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Bibliographic Details
Main Authors: Mikael Gabra Gani, Dewanti Dewanti, Muhammad Zudhy Irawan, Faza Fawzan Bastarianto
Format: Article
Language:English
Published: Universitas Gadjah Mada 2019-09-01
Series:Journal of the Civil Engineering Forum
Subjects:
Airport
Service Quality
Consumer Satisfaction
Servqual Method
Kano Model
Online Access:https://jurnal.ugm.ac.id/jcef/article/view/45364

Internet

https://jurnal.ugm.ac.id/jcef/article/view/45364

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