Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera

As competition increases, delivering better service becomes more important; it is not with the expception of PT. Telekomunikasi Indonesia, Tbk (PT TELKOM), which is the only state-owned enterprise as well as the largest telecommunication and network service provider in Indonesia. This is because ser...

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Bibliographic Details
Main Authors: M. Mujiya Ulkhaq, Monalisa Putri Br. Barus
Format: Article
Published: Universitas Serang Raya 2017-12-01
Series:Jurnal Sistem dan Manajemen Industri
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