Service Quality in Restaurants: Customers’ Expectation and Customers’ Perception
The service quality is multidimensional concept which contains a set of diverse attributes grouped in several dimensions. This paper researches the quality of service in restaurants in the Republic of Macedonia. A questionnaire was designed based on three models, SERVQUAL, DINESERV and CFFRSERV, wit...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UIKTEN
2018-06-01
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| Series: | SAR Journal |
| Subjects: | |
| Online Access: | http://www.sarjournal.com/content/12/SARJournalJune2018_47_52.pdf |