Customer service quality management in public transport: The case of rail transport in Tanzania

The main objective of the study was to assess customer service quality management by taking into account the factors affecting the service quality in rail transport sector. To achieve the study objectives, we use descriptive statistics and regression analysis. We adopted a dual pronged view of inter...

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Bibliographic Details
Main Authors: Lwesya Francis, Jaffu Richard
Format: Article
Published: Faculty of Business and Entrepreneurship, Belgrade 2017-01-01
Series:International Review
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