Investigation of Quality Gap in Physiotherapy Services in Public Clinics in Zahedan City, Iran Using SERVQUAL Model

Investigation of Quality Gap in Physiotherapy Services in Public Clinics in Zahedan City, Iran Using SERVQUAL Model

Purpose: Providing better services in physiotherapy clinics, awareness of perception and expectation of clients in these clinics, and determination of the gap between these two components, are of utmost importance. This study aimed to investigate the gap between expectation and perception of the phy...

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Bibliographic Details
Main Authors: Salman Nourai Sajou, Hossin Ansari, Ahmad Reza Asgari Ashtiani
Format: Article
Language:English
Published: Negah Institute for Scientific Communication 2017-07-01
Series:Physical Treatments
Subjects:
quality
physiotherapy services
public clinics
servqual
Online Access:http://ptj.uswr.ac.ir/article-1-303-en.html

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