Analisis Tingkat Kepuasan Nasabah terhadap Dimensi Kualitas Layanan pada BPR BDE Pakem Sleman dengan Pendekatan Importance-Performance Analysis

Analisis Tingkat Kepuasan Nasabah terhadap Dimensi Kualitas Layanan pada BPR BDE Pakem Sleman dengan Pendekatan Importance-Performance Analysis

The survey was conducted in the research process to determine the level of customer satisfaction on service quality dimensions of Rural Bank Bakti Daya Ekonomi (BPR BDE) Pakem Sleman, Yogyakarta and to determine the dimensional attributes of services which one is considered the most important by the...

Full description

Bibliographic Details
Main Author: Andriya Risdwiyanto
Format: Article
Language:English
Published: Universitas Proklamasi 45 Yogyakarta 2014-06-01
Series:Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship
Subjects:
marketing
service quality
customer satisfaction
survey
Online Access:https://ejournal.up45.ac.id/index.php/maksipreneur/article/view/155

Internet

https://ejournal.up45.ac.id/index.php/maksipreneur/article/view/155

Similar Items