Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale
Objective: To investigate patients' perception of service quality at hospitals in nine Chinese cities and propose some measures for improvement. Methods: The ServQual scale method was used in a survey involving patients at out-patient and in-patient facilities in Shanghai, Chongqing, Chengdu, N...
|Main Authors:||, , , , , , , , , , , , ,|
Wolters Kluwer Medknow Publications
|Series:||Asian Pacific Journal of Tropical Biomedicine|