PLO User Interface based on Telegram Bot

• Main Authors: Bambang Nurcahyo Prastowo, Nur Achmad Sulistyo Putro, Oktaf Agni Dhewa
• Format: Article
• Language: English
• Published: Universitas Gadjah Mada 2019-01-01
• Series: IJCCS (Indonesian Journal of Computing and Cybernetics Systems)
• Subjects: communication system; social media; instant messaging; system integration
• Online Access: https://jurnal.ugm.ac.id/ijccs/article/view/29089
• ISSN: 1978-1520; 2460-7258

Instant messaging services usually integrate a notification system on their users’ devices, as phone calls and short message service (SMS) systems do. Telegram is – as far as we are aware – the only popular instant messaging service that uses open source code. Telegram also provides APIs for their users, enabling the development of a bot system that allows instant messaging application to access information. Here, we study the potential use of Telegram bot as a user interface to a paperless office (PLO) system developed in our institution. We found that Telegram bot improves communication among the users; however, as the amount of messages increased, the server becomes overloaded. This limitation suggests that future works need to be directed to improving the efficiency of the bot