PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DAN MINAT BELI PADA RANCH MARKET

PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN DAN MINAT BELI PADA RANCH MARKET

This study aims to describe clearly about product quality, service quality, customer Satisfaction and repurchase intention on customer at Ranch Market Pondok Indah South Jakarta . The second objective is to test the influence of product quality and service quality to customer satisfaction and repurc...

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Bibliographic Details
Main Authors: Basrah Saidani, Samsul Arifin
Format: Article
Language:Indonesian
Published: Universitas Negeri Jakarta 2012-04-01
Series:Jurnal Riset Manajemen Sains Indonesia
Subjects:
Product Quality
Service Quality
Customer Satisfaction
Repurchase Intention.
Online Access:http://journal.unj.ac.id/unj/index.php/jrmsi/article/view/766/675

Internet

http://journal.unj.ac.id/unj/index.php/jrmsi/article/view/766/675

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