Fuzzy servqual implementation in evaluation of agricultural extention officer service quality
This study aims to measure the quality of service of agricultural extension workers at the UPT. BPP Sukaraja uses the fuzzy service quality (servqual) method by grouping question attributes into five service dimensions criteria, namely the dimensions of tangibles (direct evidence), reliability (resp...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Diponegoro University
2019-10-01
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| Series: | Jurnal Teknologi dan Sistem Komputer |
| Subjects: | |
| Online Access: | https://jtsiskom.undip.ac.id/index.php/jtsiskom/article/view/13297 |