Feeling Heard: Experiences of Listening (or Not) at Work

Listening has been identified as a key workplace skill, important for ensuring high-quality communication, building relationships, and motivating employees. However, recent research has increasingly suggested that speaker perceptions of good listening do not necessarily align with researcher or list...

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Bibliographic Details
Main Authors: Tiffany D. Kriz, Avraham N. Kluger, Christopher J. Lyddy
Format: Article
Language:English
Published: Frontiers Media S.A. 2021-07-01
Series:Frontiers in Psychology
Subjects:
Online Access:https://www.frontiersin.org/articles/10.3389/fpsyg.2021.659087/full