Identifying the Key Factors of Service Quality in a Traditional Chinese Medicine Clinic-based Kano-IPA Model and Case Study
Traditional Chinese medicine (TCM) hospitals include small National Health Insurance clinics and private clinics. However, the medical service quality that patients receive here is unknown. This study evaluated the relevant literature and doctors’ and physicians’ experiences to design a questionnair...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UIKTEN
2018-05-01
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| Series: | TEM Journal |
| Subjects: | |
| Online Access: | http://www.temjournal.com/content/72/TemJournalMay2018_301_307.pdf |