Gap of services quality expectation and perception based on SERVQUAL model in the selected hospital outpatient clinics affiliated with Iran University of Medical Sciences
Introduction: Nowadays, measuring the quality of services in order to effectively allocate resources and ensure a higher level of patient satisfaction is on the agenda of healthcare managers. The aim of this study was to investigate the possible gap between the perception and expectation of service...
Main Authors: | asgar Aghaei Hashjin, Pouria Farrokhi, Aidin Aryankhesal |
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Format: | Article |
Language: | fas |
Published: |
Iran University of Medical Sciences
2020-10-01
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Series: | مدیریت سلامت |
Subjects: | |
Online Access: | http://jha.iums.ac.ir/article-1-3336-en.html |
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