Managing employee customer service interpersonal exchanges in the hospitality industry: a New Zealand hotel case study
The continued growth of service industries and the development of the experience economy has highlighted the need for employees to have extensive social and interpersonal skills. The need for employee interpersonal skills is further emphasised by the extensive interaction between employees and custo...
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| Format: | Others |
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Auckland University of Technology,
2008-04-18T01:17:33Z.
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| Online Access: | Get fulltext |