Personalized call center traffic prediction to enhance management solution with reference to call traffic jam mitigation - a case study on Telecom New Zealand Ltd.
In today's world call centers are operated as service centers and means of revenue generation. The key trade-off between customer service quality and efficiency of business operations faced by an operations manager in a call center is also the central tension that a human resource manager needs...
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| Format: | Others |
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Auckland University of Technology,
2009-02-02T01:21:09Z.
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| Online Access: | Get fulltext |