Perceived benefits for customer service of ITIL IT control use
IT service management is becoming more and more important in the current business environment. Especially the IT Infrastructure Library (ITIL) is a widely adopted and accepted IT service management framework (Wagner 2006). Organizations that adopt one of the IT service management frameworks expect t...
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| Format: | Others |
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Auckland University of Technology,
2009-05-26T01:29:41Z.
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| Online Access: | Get fulltext |