Introducing fundamental changes to a service delivery model : "lessons from a financial advisory organization"
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2002. === Includes bibliographical references (leaves 104-105). === Trends change, companies grow, merge and folds, things occur at an unusually rapid pace and clients' expectations of services value and costs t...
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Format: | Others |
Language: | English |
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Massachusetts Institute of Technology
2005
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Online Access: | http://hdl.handle.net/1721.1/8507 |