Customer Satisfaction With Banks－An Application of Management Opportunity Grid
碩士 === 國立彰化師範大學 === 商業教育學系 === 87 === The purpose of this study is to identify the moments of truth which happen in banks'''''''' service process. The satisfaction level of moments of truth and its corresponding importance level will also be discussed....
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
1999
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| Online Access: | http://ndltd.ncl.edu.tw/handle/40115035564904428235 |