An Investigation of the Relationship between Service Recovery, Service Value, Customer Satisfaction, and Relationship Marketing
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 89 === Due to the variety of customers'' need and the variation of services, service failure is considered as a matter of the inevitable issue. If dealing with service failure properly, not only can the enterprise recover the customers'' sat...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2001
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| Online Access: | http://ndltd.ncl.edu.tw/handle/67711494627415978442 |