A Research on Framework of Quality System and Quality Audit —multi -national enterprise as example
碩士 === 國立清華大學 === 高階經營管理碩士班 === 91 === In the fierce competition of global business, total product and service quality is the critical success factor for the enterprises. Establishing an effective quality management system to upgrade the product and service quality, will enhance the competitive adva...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2002
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| Online Access: | http://ndltd.ncl.edu.tw/handle/71531471364446087497 |
| Summary: | 碩士 === 國立清華大學 === 高階經營管理碩士班 === 91 === In the fierce competition of global business, total product and service quality is the critical success factor for the enterprises. Establishing an effective quality management system to upgrade the product and service quality, will enhance the competitive advantage in the market and expand the business scope.
In this research, a subsidiary company in Taiwan of a multi-national enterprise improved her business performance through challenging the Deming Prize and the Japanese National Quality Award.
The main framework of quality improvement are: Policy Management was deployed from top management down to layers of employees which guided the employees working direction focusing on the company main business objectives and achieved company objectives through layers of control items and improvement projects; Process Management linked the chains of suppliers partnership to functional operation of the organization to predict and satisfy customers’ requirements. The framework of Quality Audit provided the regular, objective and overall assessment to the company, to explore the strengths and improvement opportunities of the company in order to improve the competitiveness.
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