| Summary: | 碩士 === 國立成功大學 === 工業管理科學系碩博士班 === 92 === With the rising trend of corporations adopting e-business services and their out-sourcing for such services, due to the shortage of information technology professionals and the characteristics of information technology itself, emergence of Application Service Providers (ASP) satisfied the needs of corporations for information applications. An ASP is a mode of software services offered through rental. This type of arrangements enables corporations to bring in reliable information systems with much lower costs so that it can increase the information applying level of the business. This promotion is definitely a great help for e-business of small and medium enterprises. However, what is the real demand of small and medium enterprises for ASP? Does every industry have the same demand for ASP? This point is the main motive of the research.
The first main idea of this research is to analyze the discrepancies of demand for ASP among different industries by focusing on three aspects: ASP service items, ASP service function and the most regarding factor of using ASP service. Second, business resources, industry environment and the current situation of e-business were analyzed to understand the key factor of effecting small and medium enterprises to use ASP service. Finally, construct a pattern of risk appraisal of ASP service, to evaluate the risk of applying ASP service, which small and medium enterprises care about.
In this research, I found that smaller-scaled companies, such as those in food/beverage industry and wholesale/retail and food service industry, adopt service that concentrates more on the demand of hiring software; it is suitable for the future development of ASP industry. Also, what small and medium enterprises really need is focused on the executing services of the company. Although these services do not influence operation very much, they are urgently required by wide small and medium enterprises. On the other hand, the two main factors influencing small and medium enterprises to apply ASP service are business environment and the current situation of e-business. As for how many resources are there in the business has no impact very much. In this research, it is considered that in the introducing process of ASP service, there is often a contingent strategy. However, the risk factors of effecting ASP service are not taken into consideration, so it makes businesses to afford much more extra cost. To sum up, in this research, the risk analysis model of ASP service can assist small and medium enterprises to understand the risk while introducing ASP service into organizations and make out solutions to lower the cost of risk.
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