The research of relationships among Emotional labor, Coping strategies, Organizational factors and emotional exhaustion: Based on the examples of counter employees in department stores
碩士 === 國立中正大學 === 企業管理所 === 93 === In increasing competition of environment, industries will keep on demanding their service employees (counter employees in department stores) when interacting with customers must show the most friendly smile and enthusiastic service attitude, in order to satisfy cus...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/56123619731403303369 |