| Summary: | 碩士 === 中原大學 === 資訊管理研究所 === 93 === ERP implementation has been a sophisticated issue for many years. Previous studies have shown that a successful ERP implementation needs the consideration of business perspective, business strategy and organization structure. There is still lack of understanding about the process of alignment between ERP and other business subjects. This paper try to develop a interpretive model about how business can reach the status of alignment among environment, business perspective, business strategy and organization structure through their ERP implementation.
In this study, Strategic Alignment Model were introduced as theoretical model and integrate the concept of business strategy theories to develop the analytic model. In order to understand the relationship between business strategy and business transformation, we analyse two long-term cases and utilize the five stages of business transformation purposed by Venkatraman to discover our interpretive model of alignment between business strategy and business transformation. After pre-cases, we investigate seven ERP implementation mini-cases to further establish the feasibility of the models we have proposed and to discuss possible reason of different result we have discovered.
After survey of nine ERP implementation cases, our analytic model and interpretive model have been proven useful in the explanation of alignment between business strategy and business transformation. There are many similarities among nine cases, so we exame interview records of every cases and find some possible causes. First, from the perspective of business strategy, the strategy goal of business was decided by the business environment, and business will attempt to get strategy advantage from it. During this process, the role of ERP will affect by the learning curve of the organization, if members of organization have more knowledge of ERP, system will play more important role in the process of getting strategy advantage.
Second, from the perspective of business transformation, the transaction process of business should be institutionalized to make ERP work, the impact scope of ERP system can be single process only; entire business process or effect partners in supply chain. The degree of combinations between business strategy and information technology strategy will affect the adaptation ability of business, business which attachs more importance to information technology strategy tends to use ERP in getting strategy advantages. Through our investigation, this paper had developed an alignment stage model for ERP implementation. We expect that with this model in mind, organizations can make their ERP implementation more effective.
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