The evaluation of customer loyalty in liner shipping-from an ocean freight forwarder's perspective
碩士 === 國立成功大學 === 交通管理學系碩博士班 === 93 === This research empirically evaluates the effects of customers’ satisfaction, relationship quality and customers’ loyalty in liner shipping from an ocean freight forwarder’s perspective. Results indicated that vessel safety to be the most satisfactory service a...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/26357956235495476168 |