Determinants of Job Satisfaction of Flight Attendants—An Case of China Airline

• Main Authors: Chen-Gin Lin, 林純菁
• Other Authors: Wen-Bin Chuang
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/61173433530528903182

碩士 === 國立暨南國際大學 === 國際企業學系 === 93 === This paper investigates the determinants of job satisfaction of flight attendants by taking China airline as the example. Our research design is presented as the followings. First, we use 57 valid questionnaires for the pretest and adopt the framework of item and reliability analyses to establish our questionnaire reliabilities. Then we adopt the random approach to sample 250 flight attendants and 242 of them are finished and returned. Moreover, 206 in 242 (about 82.4%) are valid. Last but not the least, we adopt these valid data to calculate the descriptive statistics and person products-moment correlations as well as operate the stepwise regressions to examine several interesting hypotheses established in this paper. Our empirical findings are consistent with the following notions. First, flight attendant with higher level of internal control will be associated with higher job satisfaction. Second, task identity and feedback can efficiently increase job satisfaction. Third, the more chiefs concern about their crew, the more job satisfaction will be. Fourth, the higher level of cross-cultural conflict will be associated with lower job satisfaction.