A Study of Customer Satisfaction in Ground Freight Shipping Industry
碩士 === 國立高雄第一科技大學 === 運輸倉儲營運所 === 93 === This study investigated the effects of logistics services, customer relations and service innovations on customer satisfaction by surveying business-to-business (B2B) customers of the three largest logistics services companies in Taiwan. Factors representing...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/09343586956267408672 |