Apply the model of PZB to the Gap analysis of service quality in Military Instructors of higher education
碩士 === 淡江大學 === 教育政策與領導研究所碩士班 === 93 === This research aims at using the concept of PZB model to explore the service quality of the Military Instructor in higher education institution. By using the SERVQUAL scale construct procedure, we built up "The questionnaire of Service Quality for the Mil...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/54407665975093305949 |