A Study on the Construction of Airline Ticketing E- Learning System

• Main Authors: Tair-Jin Hsu, 徐台金
• Other Authors: Shung-Kung Wu
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/pt2es5

碩士 === 銘傳大學 === 觀光研究所碩士在職專班 === 94 === This study was intended to establish an airline ticketing E-learning system based on the multimedia audio/video knowledge base, and supplemented with knowledge portal and search engine technologies to construct a communicating interface between the system and consumers. The objective of this study is to construct the prototype for the airline ticketing E- learning system to achieve collective learning and knowledge sharing so that the customers can access to it as reference. This study used “within methods triangulation”, and combined “in-depth interview”, Internet questionnaire and literature review to collect information on airline ticketing. Literature review collected the websites of domestic and foreign airline companies, tourism-related publications by the government, businesses, and academia research to analyze the Internet usage in Taiwan, features of E-learning, and policies on E-learning in different countries. The data obtained from interviewers was video-taped via camcorder and transferred into multimedia streaming media and manuscripts. The data is for reference to system construction and webpage production. This study constructed an airline ticketing E-learning system which is suitable for reference to human resource training and development of the aviation industry. The Airline E-Learning Ticketing System is able to provide efficiency access to professional knowledge on airline ticketing.