| Summary: | 碩士 === 世新大學 === 口語傳播學研究所 === 94 === This study was designed to understand the emergence and development of verbal disagreement. The two questions are: 1.what is the most common conversational actions appear in conflict episodes? What are their form, content, and characters? 2. How these conversational actions link together to form sequences that lead to conflict escalation or control? The analysis focuses on lengthier interactions of two university student groups, and gathered 31 conflict episodes (approximately 186 minutes).
After analyzing the group discussion by conversation analysis, the result shows that assertion, argumentativeness, complaints, confrontation, humor, disparaging, non-cooperation, and mediation are common actions we can see in group conflict interaction. To use confrontation sentences consecutively is the key to spur conflict escalation. The first reason is people always repeat the same sentences again and again that force the other side to rebut and defend. That makes conflict interaction begin from simple assertion sentences to argue, assert, and confront each other. The second reason is consecutive confrontation will let the conversation rhythm become faster because confrontation always accompany with laud and quickly speaking, rising in intonation, and interruption. If people want to avoid conflict escalation, they have try to avoid use confrontation consecutively and maintain speech characters stable, like speed of speaking, volume, the order of speaking turns, and avoidance of frequent interruption or overlap. Another way is to use humor and mediation to slow down the rhythm of conversation. Besides, to use disparaging, pause, and listening but not give positive feedback, then change the topic on the next step can prevent conflict escalation. In addition, before changing topics, paraphrasing two sides’ opinions will help the success to change topics from conflict conversation.
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