A Study of Applying Quality Function Deployment to Improve Customer Service Satisfaction: The Case of Airlines’ Cargo Business
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 95 === Abstract This study is to explore systematically overall service operation in terms of Quality Function Deployment and technical aspects. The main concept focuses on the air cargo service. Data was collected and analyzed using the methods of factor analysis. Si...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/79307833124271366129 |