Service Delivery Innovation: Antecedents and Impact on Firm Performance—The Case of Financial Firms
碩士 === 元智大學 === 企業管理學系 === 95 === Researchers of innovation have suggested that service innovation has been seen as means to gain advantage in highly competitive environment. As well, service delivery plays a key role in interaction with customers. However, research which has empirically documented...
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| Format: | Others |
| Language: | en_US |
| Online Access: | http://ndltd.ncl.edu.tw/handle/59937536175468700254 |