| Summary: | 碩士 === 國立高雄師範大學 === 資訊教育研究所 === 96 === As the information globalization rapidly grows, the Internet is gradually becoming an emerging communication approach in recent years. The development of Internet not only accelerates the speed of message transmission, but also increases the opportunity of everyone for publicly making comments. However, the overly open participative space may cause chaos in Internet ethics. This research applied the Zaltman Metaphor Elicitation Technique (ZMET) that takes the figure as communication media, to induce the in-depth thoughts and feelings of the interviewee, and established consensus maps to present the thoughts of college students dealing with teacher-student conflict through Internet comments.
From the consensus maps, the college students selected Internet comments as their communication media for reasons of teacher’s individual factor, teaching problems, ignoring students’ opinion and possessing the right of scoring. The characteristics of Internet such like “anonymity”, “loosening the nervousness and awkwardness from direct communication”, “reconsideration before conveying the comments”, “rechecking the appropriateness of wordings”, “reducing emotional revilement” and “avoiding directly physical conflict”, “integrating opinions of peers through discussion”, “seeking out more approaches for dealing conflicts” and “mental comforting and support by others’ encouragement” made the students select this approach to convey their comments. In addition, all of the interviewees considered dealing with teacher-student conflict through Internet comments may achieve the effect of “unleashing and expressing emotion.”
The results in this research may enhance the self-awareness and advancement of schoolteachers in aspects of teaching approach and attitude. Besides, it provided the teachers and students more reference in communication and consultation, with hopes to improve the messy argument out of Internet comments in the campus, and make positive contributions in the information education at schools and the establishment of information social order.
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