A study of service quality and consequences from consumer’s dresses and bank type in financial industries
碩士 === 亞洲大學 === 國際企業學系碩士班 === 96 === By taking advantage of Paired t test, this essay provides the discrepancy between bank ‘expectations’ of customer and ‘actual’ service quality. We are taking the individual sampling t test and single factor analysis method to discuss the difference of the index o...
Main Authors: | Shu-Ling Chen, 陳淑玲 |
---|---|
Other Authors: | Chun-Hung Lee |
Format: | Others |
Language: | zh-TW |
Published: |
2008
|
Online Access: | http://ndltd.ncl.edu.tw/handle/00776840742161404834 |
Similar Items
-
Evaluating Service Quality on Customer Loyalty - The Role of Financial Consultant in the Consumer Banking Industry
by: Chih-Ming Wang, et al.
Published: (2005) -
EXPLORING ON THE BANKS’ SERVICE QUALITY AND THE USING WILLINGNESS OF INTERNET BANKING’S SELF-SERVICE TECHNOLOGIES
by: Shu-Ling Hou, et al.
Published: (2010) -
A Study of the Financial Performance and Service Quality-Case Study of T Bank
by: Shu-ling Wu, et al.
Published: (2012) -
An Empirical Study of Operating Efficiency for the Taiwan Banking Industry:New Banks vs. Old Banks
by: ShuLing Chen, et al.
Published: (2001) -
The Effects of Service Quality and Satisfaction on Consumer Loyalty of The Financial Services Industry
by: Ya-Yun Wang, et al.
Published: (2014)