Disinhibition or Distortion?Emotion Expression and Self-disclosure in Computer-mediated Communication

• Main Authors: Shu-Cheng Chou, 周書丞
• Other Authors: Chih-Chien Wang
• Format: Others
• Language: en_US
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/68218345075239019823

碩士 === 國立臺北大學 === 資訊管理研究所 === 97 === This research focuses on the influence of gender and media richness on emotion expression in the most popular forms of computer-mediated communication (CMC): instant messaging and email. Considering as message sender and receiver, two studies were conducted, including a questionnaire survey and an experiment. The results show that females express and receive more emotion and express more emotion toward the same gender than opposite gender, and the same results appeared in self-disclosure. Besides, the feminine trait of receiver is positively related to perceived negative emotion. The results also indicate that media with higher media richness (e.g., instant messaging) enhances emotion expression and perception than media with lower media richness (e.g., email). In addition, emoticon usage enhances the conveyance of emotion expression.