A study on relationship among service failure, service recovery and customer satisfaction: To take examples of the plastic machinery industry between Taiwan and China
碩士 === 靜宜大學 === 管理碩士在職專班 === 97 === Abstract Because of the changing times and the competitions of supply and demand, enterprises are not only paying attention to production-oriented and quality-oriented, but also customer-oriented in the future. The plastic machinery manufacturers are facing he...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/gtpj9s |