An analytical framework for the development of product service systems- application of GTST-MLD and UML

• Main Authors: Chien-Cheng Lin, 林建丞
• Other Authors: Hsing-Pei Kao
• Format: Others
• Language: en_US
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/67003310273825041188

碩士 === 國立中央大學 === 工業管理研究所 === 98 === In the age of globalization, the business environment has been more and more challengeable for corporate strategies, and it is neither suitable nor possible for companies to adopt only sales-oriented or manufacture-oriented strategy. Instead, they need a suitable solution which combines products and services with the intention to meet customers’ needs. Given the mentioned above, the relevant solutions concepts have been widely discussed in the management and marketing disciplines. Product service system concept is such a remarking solution to combine between product development and service system development, which has sparked many concerns from business process designers, product designers or new service system designers. Hence, in many academic researches, there are many papers about product service system, which helps system designers or PSS practitioners understand the concept. However, researching about PSS framework or designing PSS steps has not been widely discussed in recent years. Therefore, this thesis focuses on the framework of PSS, and moreover we want to design PSS framework in a logic way through the service engineering and product life cycle concept. Meanwhile, we intend to help PSS practitioners to design service system, and make the concept implementable, so this thesis also utilizes the diagram of Unified Modeling Language (UML), along with Goal Tree Success Tree combining Master Logic Diagram to draw the concept of PSS and demonstrate mobile phone product as a validation case.