Customer Responses to Service Recovery in E-Commerce Environment
碩士 === 國立中央大學 === 資訊管理研究所 === 98 === The market of online shopping has grown up. And Internet has become an emerging channel for consumers to shop online. Because the lack of face to face between shops and customers, service failures occur frequently. Service failure can make significant influences...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/98266694584962667901 |