The Impact of Service Quality and Relationship Quality on Customer Satisfaction and Customer Loyalty － The Case Study of National Immigration Agency
碩士 === 正修科技大學 === 經營管理研究所 === 99 === This study aims to explore how people are influenced and impressed with the service given by National Immigration Agency (NIA) when they go for business. The research objects mainly focus on the staff who works at NIA and people who go to NIA for business. With t...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/69964223499013801424 |