The study of the service quality of patient-controlledanalgesia by application with PZB model
碩士 === 臺北醫學大學 === 護理學研究所 === 99 === The purpose of this study was to assess the survice quality of inpatient with intravenous patient-controlled analgesia ( IV-PCA ) and applied with PZB ( 1985 ) gap analysis model by the five service quality dimensions of tangibility, reliability, responsiveness, a...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/65999542802850630534 |