The study of the service quality of patient-controlledanalgesia by application with PZB model

碩士 === 臺北醫學大學 === 護理學研究所 === 99 === The purpose of this study was to assess the survice quality of inpatient with intravenous patient-controlled analgesia ( IV-PCA ) and applied with PZB ( 1985 ) gap analysis model by the five service quality dimensions of tangibility, reliability, responsiveness, a...

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Bibliographic Details
Main Authors: Chin-Shih Kao, 高清詩
Other Authors: Ta-Liang Chen
Format: Others
Language:zh-TW
Published: 2011
Online Access:http://ndltd.ncl.edu.tw/handle/65999542802850630534