The Relationships among Work Values, Job Involvement, and Organizational Commitment: An Empirical Study on the Local Cleaners of Taoyuan County Authority

• Main Authors: pang-chen Liu, 劉邦正
• Other Authors: CHENG-MING JHU
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/02660977823312365290

碩士 === 中原大學 === 企業管理研究所 === 100 === The work of the local authority cleaners is very important. They have significant contribution to the living environment of the community and there are unavoidable risks in their work. As the population of Taoyuan County increases every year, so does the workload of the local authority cleaners’. The local authority cleaners’ work values would affect the level of their job involvement and organizational commitment. Thus we know the local authority cleaners’ work values, job involvement, and organizational commitment have very important impact on the organizational development. The four purposes of this study are: (1) To understand the current situation analysis of the local authority cleaners’ work values, job involvement, and organizational commitment in Taoyuan County. (2) To explore the differences of the local authority cleaners’ personal attributes among work values, job involvement, and organizational commitment in Taoyuan County. (3) To explore the relationships among the local authority cleaners’ work values, job involvement, and organizational commitment in Taoyuan County. (4) To explore the effect of coordination or interference of the local authority cleaners’ work values on their job involvement and organizational commitment in Taoyuan County. Questionnaire survey approach was adopted. 443 copies returned, 410 copies valid, and the overall valid response rate was 88.93% of the total samples. Statistical methods such as descriptive analysis, regression analysis and variance analysis were used to analyze the data and exam the relationships and effects among the variables. The findings of this study are as followings: 1. The local authority cleaners have high and positive work values, job involvement and organizational commitment. 2. The local authority cleaners’ gender makes a significant difference on their job identification and retention commitment; their marital status on the orientation of their respect, their education on their organizational commitment, terminal values and instrumental values; and their position on their social interaction and retention commitment. 3. The local authority cleaners’ terminal and instrument values have a significant influence on their job identification, job responsibility, job participation, value commitment, effort commitment and retention commitment. Also their job involvement has a significant influence on their organizational commitment. 4. The moderating effect of self development, self realization, social interaction, organization security and economy, stability and free from anxiety and leisure time, health and traffic on job involvement and organizational commitment is significant. And the moderating effect of respect on job involvement and organization commitment is not significant. This study also offers several suggestions: 1. Train cleaners to fulfill their work values on the perspectives of self development, self realization, respect、social interaction, organization security and economy, stability and free from anxiety and leisure time, health and traffic. 2. Train cleaners to increase their job involvement on the perspectives of job identification, job responsibility and job participation. 3. Train cleaners to fulfill their organizational commitments on the perspectives of value commitment, effort commitment and retention commitment. 4. Timely understanding the ideas and concerns of the female cleaners. 5. Appropriate care of the cleaners’ marital status in order to promote its orientation of their respect. 6. Provide the education and training or welfare system for cleaners in order to increase their organizational identification and sense of belonging. 7. Enhance the relationships among cleaners and their quality of interpersonal interaction. 8. Train the cleaners’ work values on the perspectives of self-realization, respect, social interaction, and leisure time, health and traffic in order to increase their job involvement. 9. Train the cleaners’ work values on the perspectives of self-realization, social interaction, and leisure time, health and traffic in order to increase their organizational commitment. 10. Train the cleaners’ job participation and job involvement in order to increase their organizational commitment