| Summary: | 碩士 === 開南大學 === 觀光與餐飲旅館學系 === 100 === The study generalized two major points. First, female leadership
has been raising in recent years. Second, female employees are the major
working population in the hotel industry. Therefore, it is of great
importance that female hotel managers were selected as our primary
research targets. Three main issues were discussed in this study. First,
what are differences between female leadership styles in the past and at
present? Second, how do female leadership styles influence employee
morale? Third, what female leadership styles would have effects on
organizational climate? The above issues were discussed in this study by
selecting female managers and employees as the research participants.
Qualitative methods were used in the research. Semi-structured,
in-depth interviews were selected as an appropriate method to carry out
the data gathering. An outline of the interviews was constructed in order
to facilitate data analysis. Interview questions would be flexible based on
interviewees’ professional knowledge and experiences, and also their
diversity and differences. Participants were selected for the interview
through recommendations of my thesis instructors and snowball
sampling. Research results are as follows:
1. Female managers use considerable communication. They focus not
only on achieving department goals with subordinates but on
inferiors’ personal career growth. Besides, female leadership is
neutral to any kind of leadership styles.
2. Employees' job engagement (work effort) and organizational
identification will be promoted if managers show individualized
consideration and intellectual stimulation in female leadership. In
other words, if managers care about their employees and listen to their
opinions, it will increase employees' willingness to work, and further,
fulfill organizational goals.
3. Organizational climate is being deeply affected by communication
network, understandings of leader, leadership styles, and participative
leadership. The study showed that communication network of an
organization is influenced by personal attributes of organization
members. So that if department managers adjust their leadership
styles to subordinates’ personal characteristics, it will help employees
expand their organizational identification.
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