The Relationships among Burnout, Social Support and Turnover Intention on Travel Agencies Overtime Workers

• Main Authors: Yu-Jen Tsai, 蔡毓仁
• Other Authors: Ying-Wei Wu
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/7fw52v

碩士 === 國立高雄餐旅大學 === 旅遊管理研究所在職專班 === 100 === The travel industry is a labour-intensive industries, large amount of manpower is needed to do all of the work, in this case, each travel agency in China are shouldering the huge workload, in order to complete the work, overtime work is almost required. Under the overtime work has become the norm in the travel industry, practitioners will have job Burnout, job Burnout initiation departure towards the separation of behavior, in this case, whether social support affects the retention or terminated. When employees can give the Organization of companies and individuals when incompatible expectations and are prone to Burnout, causing rising turnover intention. Therefore, this study for Taiwan in the North-South travel agencies of the three places in China overtime workers taken into job burnout and social support, leaving three major areas to explore, will also be looked at an employee''s personal property in these three areas is the variance. Network questionnaires opened on April 17, 2012 selected online questionnaires on May 20 recovered 55; a written questionnaire on April 30, 2012 release of 310, on May 20, recovered 247 total recycled effective questionnaires 301, 1 invalid questionnaire, the recovery rate was about 80%. Taken this study of questionnaire for the recovery of descriptive statistics, t-test, single-factor analysis of variance and Pearson correlation analysis, results show that travel agencies in China low low age, length of service, this shows that the turnover rate is indeed high, and pay most of the falls at 20001~40000 Yuan, this shows that the low salary structure of travel agencies, travel agents in China major reason for high turnover rate.